Frame is the world’s leading media brand for interior-design professionals. As a global team, we work together with a collaborative, creative and transparent mindset. Frame is always seeking passionate and driven individuals to join us as interns, employees, and collaborators.

Customer Success Manager at Frame

We are looking for an ambitious Customer Success Manager (32-36 hr/wk). We offer a diverse and challenging job in an international context. Are you IT-savvy, ready to take on more responsibility and eager to have a real impact? Join our creative team at Frame!

About Frame:

Established in 1997 and headquartered in Amsterdam, Frame is a media and publishing company dedicated to exploring what’s next in interior design. We publish a bi-monthly magazine, books and organize events for an international community of architects, manufacturers, commissioners and design enthusiasts. 

In the recent years Frame has moved online, introducing new products and services (website, awards). It is now time to re-design our subscriber administration, including customer acquisition and retainment practices, and take it to the next level.

Assignment:

You will be responsible for 1) the subscriber administration and customer service related to our magazine and online activities and 2) the fulfilment of our magazine and books. 

Your tasks will be:

-Subscription management: Improve the subscriber administration and customer service for our print business and possibly bring it in-house. Develop the customer management systems for our online activities (subscriber administration, acquisition and retainment).

-Distribution & logistics: Work with our international business partners in distribution, logistics, retail and administration. Contract the work, built good professional relationships, ensure that our products are being delivered to our retailers and customers. 

-Reporting, data & analysis: Improve performance measurement for our business partners and general management-reporting. Develop our customer data and analysis practice. 

-Manage the administration and budgets related to the areas mentioned above.

-Pick up day to day operational activities that include handling invoices, follow up shipments, service requests, etc. – and improve processes to minimize these.

-We are a small team, so you might be asked to take on general tasks or help out others.

-Continuously seek to improve efficiency and quality; create opportunities to increase customer satisfaction and sales. 

Requirements:

-HBO+ education

-Experience in the domain of subscriber administration and customer service management is required (minimum of 3 years). Experience with logistics, distribution, outsourcing and/or contract-management is beneficial.

-Deep understanding of CRM / ERP and subscription software; and knowledge of software for marketing & campaigning, billing, financial reporting (Unit4Multivers), etc.

-Good social and communication skills, relationship building

-Strong analytical and problem-solving skills

-Result-driven and hands-on mentality

-Flexible, able to manage a divers set of activities and work that comes with peaks

-Fluent in English (written and oral)

What we offer:

-A dynamic and challenging job, no bureaucracies, the possibility to have an impact

-Work in a small organisation, from home and from our Spaces offices in Amsterdam

-A diverse and international team including editors, designers and trend researchers

-A company culture that fosters individual growth, offers a lot of freedom, and is open to hearing and implementing new ideas

-Possibility to work 4 or 5 days/week, salary based on CLA level 7 (uitgeverijbedrijf)

Candidates seeking an opportunity to bring their talent and experience to an entrepreneurial setting – and who are interested to work in the exciting world of media & design - are encouraged to apply! Sent in your application, with a short motivation letter and a CV, before March 1, 2022. Email: jobs@frameweb.com.