We designed a new type of café where everything from ordering to serving products can be done in a non-personal manner. 

This project was initiated in response to the following two issues: 

(1) the difficulty of face-to-face customer service in the face of the new coronavirus disaster, and the need for a countermeasure for indirect customer service, and (2) the need for a store that can be developed in a variety of locations rather than being a permanent establishment. 

The goal of the project was to create a thorough series of indirect customer service, from ordering to pick-up. Upon entering the premises, customers first see a dedicated POS where they place their coffee order. A receipt with your locker number is printed out, and you wait in front of your locker. Then your locker will light up, indicating that your coffee is ready. They open the door, take it out, and head off to their respective destinations, coffee in hand. At that point, instead of a mechanical customer service method of simply putting the coffee in the locker and having it picked up, a "beehive" locker-type fixture was completed, with a frosted acrylic surface that is gentle and warm. 

Design innovations were then made to inform them with a welcoming and warm touch. Future developments include the ability to order from a cell phone and pick up a delicious cup of coffee with no waiting time. This new seamless experience will become more widespread and permeate more of society. This fixture consists of a combination of the following five units Locker unit M Locker unit L Normal unit Door counter unit Corner unit The locker unit is the main unit and is used to receive coffee and other merchandise. 

The normal unit is a shelf that can be used to stock coffee, mugs, and other MDs from the barista's side. The door counter unit has an upper door and a lower door, both of which can be opened to serve as a door, and only the former can be opened to serve as a counter to accommodate irregularities such as large orders. 

This project is not only the design of a locker-type fixture, but also the design of a "mechanism" that allows the combination of units to be changed to suit the site. Also, as mentioned above, coffee pick-up with no waiting time is expected to be used in busy cities, train stations, airports, etc., even when an outbreak of the covid has subsided. We believe that it will continue to be beneficial to society.